As we enter into the holiday season, and in honor this Tuesday's #WorldKindnessDay, we just wanted to share a few quick tips and reminders on how to have a peaceful interactions with each other, especially when it comes to the workplace.
We know that during work, especially in the hospitality industry, the environment can be fast-paced - and clients and managers may be hurriedly asking for tasks to be completed, so here are few tips to keep in mind:
1) Avoid making accusations and work to keep your tone neutral. In many cases, people do not realize they have caused offense when conflicts arise. Apologize for any part you may have played in the situation. If both parties understand the goals, it is easier for everyone to work toward common ground.
2) Avoid the conflict altogether. It’s always best to address a conflict sooner rather than later. This helps to avoid excess tension that can build up over time. Start by asking nicely if you don’t understand why someone has behaved a certain way or if they can change their behavior.
3) If needing to vent, please do so AWAY from the workplace. When you're clashing with someone at work, venting to a friend during a shift may feel satisfying in the moment — but workplace gossip has the potential to backfire very quickly. First of all, there are ears everywhere, and you will look unprofessional if anyone over-hears you badmouthing a colleague. Secondly, it's unfair to the person you're having conflict with, because everyone still has to work together. PLUS, who wants a reputation as the person at work who talks trash about everyone else? We all need to vent after a tough work day, but when the problem is a colleague conflict, try to call a friend or family member once you're home instead of letting off steam in the break room. If you are having trouble resolving a conflict and it has gone on for some time, consider contacting a manager to help dissolve some of the tension.
Cheers to a festive season ahead!
A smile makes all the difference! Be kind to yourself and each other. Bringing a positive attitude to the workplace is the perfect start to having a great shift!
Some quick reminders on how to easily bring more kindness to the workplace.
1) Lead by example
2) Put an end to petty criticism
3 ) Recognize one another's strengths, not weaknesses
Read more suggestions here...
The hustle and bustle of the event industry usually is a 24-7 task - but sometimes we like to take a moment to enjoy our beautiful Southern Arizona surroundings, while taking a scenic hike throughout Catalina State Park!
Being in the hospitality industry, providing the best service to our clients is always on the top of our list. And as we know - details always count - even down to the garnishes at the bar. One may wonder - what is the correct way to prepare these?...
To Flame an Orange Peel
This is a technique that will require practice, but with patience, it will come to you. Remember, fire and alcohol can be a volatile combination so take care when flaming the peel.
Check out this article from The Spruce to see more!
Photo Credits: Tapuz, Inc., Getty Images
Photo Credit: Tucson News Now
As a Tucson-based women-operated business, we feel very inspired by this news! In honor of International Women's Day, 100 McDonald's restaurants nationwide will flip the iconic "M" to a "W" for women - and in southern Arizona, LeAnn Richards, owner of five restaurants in Nogales, Sierra Vista, Douglas, Benson, and Wilcox, will participate in the event. Read more details here.
Credit: Chef's Resources
Working at an event or in any hospitality type of environment, safety - for both the staff and guests - is the number 1 priority. This is why we wanted to highlight a few very important notes to remember:
1) Have stocked first aid kits on site. Sometimes a venue, catering company, kitchen, or management team may have them - but we all must remember to keep them stocked with the essentials. (such as Alcohol Wipes, Burn Ointment, Cold Pack, Eye Pad, Eyewash, First Aid Guide, Gauze Pads, Bandages, Gloves, and Burn Free Gel - just to mention a few.)
2) Use dry rags or gloves/mitts to pick up hot vessels. Sometimes we have damp rags or towels nearby - but they will conduct heat. So when transporting a soup bain marie or chafing dish, for example, be sure to use something dry!
3) When working at a stove or fryer, always have a rubber mat in place. This will help ensure a non-skid surface, therefore resulting in less falls and injuries.
Please keep these tips in mind when working at any role in the hospitality industry - whether it's a restaurant, bar, cafe, catered event, wedding, bar/bat mitzvah, kitchen, venue - stay alert, aware and safe! Check out more tips here.
When planning an event to launch a new brand or product, there are many variables to consider: venue, decor, catering menu, beverages, and staff - just to name a few. During this phase, you may wonder if hiring a Brand Ambassador is important. Our staff provided this service at a recent brand launch in New York City, where they encouraged guests to get involved with interactive stations throughout the event, kept the energy up - and made sure to spread the word about the new brand.
So what does a Brand Ambassador do at an event?
What are the characteristics of a Brand Ambassador?
So perhaps the next time you are hosting or planning a product launch, you may want to consider a Brand Ambassador - they may be just the right final touch for the event to get give your brand awareness a jumpstart!
What does a Coat Check Attendant do?
The Coat Check Attendant’s overall responsibility is to maintain and secure the coat check area during an event. The coat check process typically begins with collection of guests' coat, hat or accessories they enter a business or event. Typically, the patron is given a numbered ticket to use for retrieval. The checker then places the items in a hanger or in a specific locker assigned to that guest. When the guest returns with his ticket or to pick up items, the attendant retrieves them and returns them to him. This role provides your guests a safe and secure location to store their outerwear and belongings, giving them hassle-free peace of mind to enjoy your event. It also cuts down on trip-and-fall hazards associated with having belongings draped over chairs and left on the floor.
A few notes we ask our Coat Check Attendants to keep in mind:
How many Coat Check Attendants are needed for an event?
We typically suggest 1 Attendant per 75 guests - which of course changes throughout the year - but during this chilly New York City holiday season, our guess is that most guests and hosts alike will enjoy this event staffing option!
When it comes to our staff working at events, safety is a top priority for us! Whether it's reminding everyone to say "behind you" when walking through a kitchen or work area or using the proper approach to cleaning up broken glass, most tasks in an event setting have a set of systematic guidelines in which to follow to ensure that the staff and guests are all safe - and this includes the use of chafing dishes and sternos.
Chafing dishes are the heating vessels in which food is kept warm during service. The are very often ornate and pretty - but must be handled with care - especially the sternos that are below. Keep the below tips in mind while working with this equipment:
How to set up a chafing dish:
Maintaining while in use:
Important to keep in mind:
"What if today, we were grateful for everything?" Can't argue with Charlie Brown!...Wishing everyone a safe and happy holiday! #HappyThanksgiving!
1. Organization is EVERYTHING. Be sure you have enough space and signs directing people to the right area. If you’re using name tags, be sure they are printed before the event and organized alphabetically by last name. Have your sign in sheet ready to go. Map out the path you want guests to take. Think of every last detail you can in order to avoid chaos, especially in a New York City crowd.
2. DO a test run. Don’t underestimate the importance of testing your registration process before the actual event. Go through it yourself, and have someone outside of your staff give it a go. They can give you a fresh perspective, as well as identify anything that may not be working as it should. Put yourself in your attendee’s shoes and focus on functionality, speed and convenience.
3. Hire the right staff. Hiring staff with experience working as registration/greeters will make the whole process MUCH EASIER for you and your attendees.
4. Assign each staff member to a specific task. To make for a more quick and efficient process, have each staff member focus on a key task. For example, have one staff member stand at the beginning of entry to tell attendees to have tickets and IDs ready, then have a 2nd staff member distribute wrist bands or badges, then have a 3rd staff member in charge of signing guests in.
5. Always have an exit plan. Make sure all staff knows ahead of time how to make an entrance into an exit for emergencies and end-of-show foot traffic.
Hopefully these tips will help you can create a more seamless event experience. That means more satisfied attendees—and less stress for you and your staff!
It's a bummer but it happens. You're at an event, all is moving along steadily, and then you hear that crash...and you think "noooooo!"... We've all been there - but do not fear - all will be fine - just follow these 5 easy steps!
1) Remain calm! Working at an event can sometimes get the adrenaline pumping, but keeping your cool is one of the best things you can do.
2) Designate someone to stand in front of the broken glass pile to keep an eye out so no one steps in this area.
3) Grab gloves and the closest broom and dustpan.
4) Put gloves on and CAREFULLY sweep all pieces into the dustpan.
5) This one is the most important step during an event: Dispose the refuse into a plastic bag in a cardboard box and place that box separate from the typical trash so others do not mix it together - and mark that box with "Broken Glass". We do not want anyone getting hurt in this process!
Planning an event almost always involves booking staff as well. When wondering who to book and how many of each, check out our Event Staffing By The Numbers for a quick reference. Our New York City team is ready for your next event!
1 Captain per 100 Guests
Assists with overseeing timeline, service, staff, menu execution, rental details, and floor plan.
1 Server per 25 Guests
Serves guests and bus tables according to catering plan; Assists with set up and break down.
1 Coat Check per 75 Guests
Checks in and out coats and bags for guests during events. Changes seasonally.
1 Bartender per 50 Guests
Prepares drinks for guests per finalized catering plan. Sets up and breaks down bar(s).
1 Bar Back per 75 Guests
Assists with set up and break down of bar(s); Replenishes bar during event.
1 Sanit/Porter per 75 Guests
Responsible for rental organization, sanitation, cleaning and/or restocking restroom amenities.