As a growing business, we like to operate as a feedback-based company - meaning that we welcome comments, both positive and negative. Plus, we are Open to Continual Improvement (one of our Core Values!), so we consistently review and utilize feedback in order to better serve our clients.
To ensure that our clients have a positive experience from both our service staff and management team, below are just a few things that we incorporate into our daily operations:
Finding the right staff members
Many of our staff members are referrals from current staff, which we feel is a great compliment! This also instills a sense of accountability among peers.
Careful hiring and screening
Our hiring process is done in several stages so we acquire the right people who align with our Core Values: application review, phone interview, and then an in-person interview. How the applicant presents him or herself, how they correspond leading up to the meeting, and of course, the information they provide during the interview all will inform us on whether our not the applicant is a good fit for us and our clients.
Mandatory on-boarding session
This session is a complete review of our expectations of our staff, an overview of catering basics, and a dress code critique so our staff is fully ready to be a successful contribution to our clients' events.
Incorporating these procedures is very detail-oriented process - but because it usually results in positive client feedback - we are happy to do so! Cheers to positive feedback, happy clients, and successful events!