THINGS NOT TO SAY:
No problem, Unfortunately, You have to…, I’ll try, Yep, Ok
THINGS TO SAY INSTEAD:
My pleasure, Right now the info I have is...I will let you know if anything changes, May I suggest…, I’ll find out for you, Yes, Good to hear!
PHRASES & WORDS TO AVOID:
But, No, The problem is, I think, I can't, Hold on
We like to encourage all of our service staff to keep these notes in mind in order to stand out above the rest while working at an event!