HOSPITALITY COMMUNICATION DO'S & DON'TS

THINGS NOT TO SAY:
No problem, Unfortunately, You have to…, I’ll try, Yep, Ok

THINGS TO SAY INSTEAD: 
My pleasure, Right now the info I have is...I will let you know if anything changes, May I suggest…, I’ll find out for you, Yes, Good to hear!

PHRASES & WORDS TO AVOID:
But, No, The problem is, I think, I can't, Hold on

​We like to encourage all of our service staff to keep these notes in mind in order to stand out above the rest while working at an event!