THINGS NOT TO SAY:
No problem, Unfortunately, You have to…, I’ll try, Yep, Ok THINGS TO SAY INSTEAD: My pleasure, Right now the info I have is...I will let you know if anything changes, May I suggest…, I’ll find out for you, Yes, Good to hear! PHRASES & WORDS TO AVOID: But, No, The problem is, I think, I can't, Hold on We like to encourage all of our service staff to keep these notes in mind in order to stand out above the rest while working at an event!
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