Working in the event and hospitality industry, ensuring that the guests we serve are happy is of utmost importance. All of the events are planned for individuals and groups that will be remembered as a unique experience and an affair to remember. There will always be guests who may not be familiar with the event or venue - so we want to make sure we have as much information as possible and/or know the right person to ask for detailed information to get answers or assistance. We are responsible for contributing to a special experience by making the best impression - by knowing the occasion, the space, menu, product, beverages, etc. Below are our Top 5 Customer Service Tips that we ask all of our service staff to keep in mind when working an event. Whether they are a server, host, brand ambassador, bartender, registration staff, or event cook/culinary staff, these tips are top priority:
Be a Good Listener: Take the time to identify customer/guest needs by asking questions and concentrating on what the customer/guest is really saying. Listen to their words, the tone of voice, body language, and most importantly, how they feel.
Make Customers/Guests Feel Important and Appreciated: Treat them as individuals. Always use their name and find ways to compliment them, but be sincere.
Appreciate the Power of "Yes": Always look for ways to help your customers. When they have a request (as long as it is reasonable) tell them that you can do it.
Give More Than Expected: Since the future of all companies lies in keeping customers happy, think of ways to elevate yourself above the competition. Consider the following:
Body Language Is Key: Be sure that your body language conveys sincerity. Your words and actions should be congruent.
Read more Customer Service Tips here...