In the event industry, we all know that feeling before an event - we have a surge of energy - and are reviewing essential details and making sure our personal timeline is on track. We are all hustling to make sure we are in the right place at the right time - and may feel like a meeting might "interrupt" our own plan - but we have found that the meeting is just the right thing to keep everyone on track. An article from CaterSource highlights these points:
WHY HAVE THE PRE-SHIFT?
Sets the tone. Sure, we are throwing a party. We are, however, professionals and because there is food and alcohol doesn’t mean we can throw caution the wind. There are parameters that are not to be breached.
Informs the staff of various important event-specific details such as the menu, timing and responsibilities, safety instructions, and interacting with VIPs.
Provides quick public recognition of staff’s previous outstanding work.
WHAT TO COVER
Interactions with guests:
The six-foot rule: When you are within six feet of a guest, you acknowledge them. Smile and say, “Good evening” or “Hello.” Make the guests feel comfortable. They may also make a request.
Be friendly – not familiar: Refrain from jumping into the guest’s conversations, asking for autographs, or offering your latest screenplay. Avoid any discussion with guests of politics, religion, and also limit conversation to aspects of the event.
Corners and blind spots: Remind staff to call “corner!” when carrying trays or hot pans as they approach.
Potential hazards: Point out low-level lighting, surface transitions, and trip areas such as tapped down cables, water puddles, and stairs.
Read more details in this CaterSource article.